Cancel a booking
Students cancel from My classes. Late-cancel fees may apply after the studio window. Staff cancel on the roster does not charge that fee.
Who can do this: The booked student (own booking). Staff: managers and front desk (any class); instructors (taught classes only).
Students
- Open My classes or the class details page on
/s/{slug}. - Tap cancel. The dialog asks Cancel this booking? (or Leave the waitlist?).
- After the studio cancel window, the copy mentions that a late-cancel fee may apply.
Cancel inside the booking window releases the membership credit. A late cancel can consume the credit and charge the studio’s late-cancel fee (Settings → Memberships → Policy).
Staff
On /classes/{id}, use Cancel booking on the row. Staff Cancel class (the whole session) releases a membership credit only when that seat used one. Free, open-booking, unlimited, waitlisted, and guest seats are just cancelled. Studio cancel of the class does not take a late-cancel fee.
Gotchas
- Guest cancel and no-show hit the paying member, on the same window as that member’s own booking. The guest is not a separate Stripe customer.
- An in-window guest cancel frees that unlimited-plan guest slot for the billing period.